9 ingredients for a successful property viewing

Conflicting agendas, busy schedules, legal concerns, creating excitement, calming fears, assuaging doubts – and that’s just your marriage. But let’s be honest: viewings are a bit stressful too, aren’t they? Worry not: we’ve compiled a calming listicle to give you some sense of order in the chaotic world of property viewings. 

  1. Make a great first impression

It’s not just the flat or house that prospective tenants will be interested in: it’s you as well. They’ll want to know who the person is that they might need to call if the boiler suddenly breaks down when they’re getting ready for work. So, arrive early to your viewing, be polite and give them a chance to ask questions. It could be the start of a very long business relationship, so help them feel at ease.

  1. Plan it carefully

If there are tenants still living in your property, then you must plan extra-carefully to organise viewings. Their rights haven’t changed and you’ll need to ensure that you, your existing tenants and prospective new ones can all accommodate viewings at the same time. Cancelling at short notice, or arguing with current residents, is not a good look.

  1. Tidy up

A no-brainer really. The property is the primary focus and it should be clean, tidy and not smell of fresh paint or dirty laundry. If it’s currently occupied, ask your tenants to tidy up beforehand, and request to pop in a bit earlier to give it a once-over. It doesn’t need to be immaculate–in fact, many people like to see what the place looks like lived in.

  1. Think about presentation

It’s a good idea to decorate your property with light, neutral colours. It makes the rooms feel more spacious. Leave doors open throughout the house to make it look and feel bigger. Likewise, use lighting and turn the heating on during colder times of the year to create a lasting impression of comfort and to demonstrate the utilities work!

  1. Know the property inside out

Your tenants will have questions and you should have answers. When’s rubbish collection day? How does the boiler work? How much are bills in the winter versus the summer? Which council tax band are you in? What are the neighbours like? You need to come across as knowledgable and show that you take an active interest in the maintenance of the property.

  1. Group potential tenants together

An “open house” during weekday evenings or over the weekend is a great way to conduct your viewings. It’s easier to schedule with existing tenants than many disparate viewings, and the bustle of back-to-back viewings is a good way to show prospective tenants that yours is a desirable property that will go fast.

  1. Be honest

If your prospective tenants do notice genuine problems or issues, acknowledge them, apologise and offer solutions. If necessary, reassure them that you will correct any issues if they decide to take the property. If you can highlight how you’ve dealt with other problems in the past; that might also give them peace of mind. But don’t promise things on the spur of the moment if you can’t deliver. And, generally, avoid overselling the property. Tenants will get suspicious.

  1. Ask questions

It’s not just your property that’s being reviewed. This is the best opportunity to get to know your future tenants as well. Ask a few polite questions. Don’t give them a grilling or distract from their concentration on the property, but you’ll want to get a general idea of their character and lifestyles to make sure you get tenants who won’t create unnecessary headaches down the line.

  1. Try to enjoy it!

Of course tenants don’t make decisions on whether or not they had fun during the viewing, but a friendly and personable demeanour will leave a lasting impression, and may be enough to balance out other minor concerns about the property. Don’t lose your best candidates because you were having an “off” day!

Image: umjanedoan (Flickr: CC)