Tenants - Terms - Rentify

Terms & conditions

All of the fine print

Tuesday, September 4th 2018


These terms and conditions govern a tenant’s relationship with Rentify Limited (“Rentify”/”our”/”us”/”we”). Please read them carefully as they are a legal agreement between the tenant (“Tenant”/”you”/”your”) and Rentify. Whilst Rentify’s client is the landlord of the property (and we have a separate agreement with that landlord) this simple agreement between you and us makes it clear what you must do and what we must do. By you sending us a holding deposit for the property, you are agreeing to these terms and conditions.

1. Securing your tenancy

Getting your tenancy secured as quickly as possible.

  1. We have agreed (subject to contract) on behalf of the landlord, your offer in respect of the property. To secure the property, you must pay Rentify a) a non-refundable holding deposit of two weeks of rent, and b) a non-refundable set-up fee to process references. This non-refundable set-up fee comes to a minimum of £400 per tenancy, or £200 per tenant where a tenancy contains two or more named tenants. Receipt by us of your holding deposit does not mean that a tenancy has been agreed. For a tenancy to be agreed, both you and the landlord must have signed a tenancy agreement.

  2. Within seven days of us receiving that holding deposit, you must provide us with the following documentation in respect of each of the proposed occupants to set up the tenancy:

    1. photographic identification (passport or EU driving license);
    2. proof of right to live in the UK (if different from 1);
    3. address, telephone number, and email address of your employer, or a signed employer reference on company letterhead;
    4. payslips for the last 3 months;
    5. bank statements for the past three months;
    6. current landlord references (if you are currently renting); and
    7. the first name, surname, phone number, email address, nationality, and current residential address.
  3. Once a tenancy agreement is signed, the holding deposit will be applied as a credit against your first month’s rent, due on signature of the tenancy agreement.

  4. If you do not provide the above documentation within the time required (or alternative documentation as may be agreed in our sole discretion), you will forfeit the holding deposit and tenant fees, and we will remarket the property.

2. References/identification

Getting the landlord to accept you as tenant(s)

  1. We will take up references and credit checks based on the above documentation that you have supplied to us. These references may be passed to the landlord so that it can make a decision on whether to grant you a tenancy. You consent to these references being taken. If adequate references cannot be obtained from your referees within 5 working days of receipt of the above documentation, Rentify may start to remarket the property and your holding deposit may be forfeited.
3. Deposits

Protecting the property

  1. No deposit monies will be taken or registered with a deposit protection scheme. Rentify does not ask for, or process, deposits on behalf of its tenants or landlords.
4. Service Charge
  1. You agree to pay Rentify a non-refundable monthly fee of £60 per month (the “Service Charge”), payable in advance.
    1. In addition to the Service Charge, Rentify may also charge you for:
      1. The costs of any damage to the Property, its fixtures and fittings and/or for missing items, subject to an apportionment or allowance for fair wear and tear, the age and condition of each item at the commencement of the tenancy, insured risks and repairs that are the responsibility of the Landlord.
      2. The reasonable costs incurred by the Landlord (or by Rentify on the Landlord’s behalf) as a result of a breach of the Tenant’s obligations under the tenancy agreement (including, without limitation, costs relating to the cleaning of the Property and/or its fixtures and fittings).
      3. Payment by the Landlord (or by Rentify on the Landlord’s behalf) of any unpaid accounts for utilities, environmental services or other similar services or council tax applicable in respect of the Property for which the Tenant is liable.
      4. Any rent or other money due or payable by the Tenant under the tenancy agreement of which the Tenant has been made aware and which remains unpaid after the end of the tenancy.
5. Payment of rent
  1. Your first instalment of rent in cleared funds is due when you sign the tenancy agreement, payable by debit card. Thereafter, rent is payable by recurring debit card payment to arrive on the due date as stated in the tenancy agreement. The full rent must be paid via a single debit card. We are unable to accept multiple debit card payments for a tenancy, , even if there are multiple tenants in the same property.
6. Failure to pay rent

Encouraging reliable payment for tenant security and landlord confidence

  1. Where you believe you are in danger of missing a payment, you must notify Rentify and the landlord before missing your payment.

  2. In the event your automatic rent payment to Rentify or the landlord fails at 0930 on the third day after the specified due date in your tenancy agreement, you will be charged a £50 late payment fee. For each subsequent day that your automatic rent payment to Rentify or the landlord fails, you will be charged an additional late fee of 1% of your total monthly rent.

7. Check-in

Getting you moved in as smoothly as possible

  1. Rentify will be instructed by the landlord as to what arrangements are to be made for the inventory and check-in. You should ensure that you are present at check in.
8. Utilities

Paying your bills

  1. Unless explicitly agreed in the tenancy agreement it is your responsibility to pay all utility bills (including TV licence), maintenance charges and council tax relating to the property. In the event of non payment of utility bills it is you who is liable for payment. You agree to notify all utility providers and the council upon move-in, and as is necessary update them on an ongoing basis.
9. Property management

Looking after the property

  1. At the start of the tenancy we will advise you if we are responsible for managing the property. Where we are not managing the property, we cannot authorise any repairs or maintenance or guarantee the speed at which repairs will be carried out. Additionally, we cannot enter into correspondence regarding repairs or maintenance of the property when the landlord has not expressly engaged us to manage the property. Where we are managing the property, we may have to obtain the landlord’s consent before proceeding with a repair. It is your responsibility to be at the property and provide access when any repairs or maintenance are to be carried out.
10. Provision of access to properties managed by us

Ensuring efficient and cost-effective repair and maintenance

  1. In addition to any terms in your tenancy agreement, where any works are required to be carried out at the property from time to time, it is your responsibility to agree a workable timeslot with us, or any third party engaged to do such works. You will use best endeavours to provide us or the third party with access to the property and shall not unreasonably withhold access to the property where works are required.

  2. We reserve the right to arrange access in your absence if we have provided 24 hours of notice and not heard back from you or where we believe you may be at risk of injury if the works are not carried out.

  3. Failure to attend scheduled appointments at the property will result in a fee of £50 being payable, in addition to any costs involved in rescheduling the appointment.

11. Insurance
  1. You must ensure that all your belongings are insured under your own contents policy, which must include accidental damage to the landlord’s contents (proof of policy will be required at commencement of the tenancy). We can supply a specialist tenant insurance brochure and quote on request.
12. Renewal of your tenancy
  1. Should you wish to renew your tenancy, you must contact Rentify no less than two months before the end of the fixed term of your tenancy agreement.
13. Check out
  1. Rentify will be instructed by the landlord as to what arrangements are to be made for the check-out. You should ensure that you are present at the check-out.
14. Amendments
  1. Rentify reserves the right to change our fees and these terms and conditions upon providing reasonable notice in writing.
15. Indemnity
  1. You shall indemnify Rentify from and against any losses, liability, damages and expenses (including all legal fees) that Rentify incurs or are awarded against Rentify as a result of any claim against Rentify by a landlord arising out of your breach of your tenancy agreement with the landlord.
16. Complaints
  1. If you are dissatisfied with our service and you are unable to resolve such dissatisfaction with your Rentify contact, you should email fixthis@rentify.com. Your complaint shall be acknowledged within 3 working days of receipt and an investigation undertaken. A formal written response will be sent to you within 15 working days of receipt of your formal complaint. If you remain dissatisfied, you may be entitled to refer the matter to The Property Ombudsman (TPO) within six months for a review.