Terms & conditions

All of the fine print

Thursday, December 10th 2020


Rentify - Tenants

These terms and conditions govern a tenant’s relationship with Rentify Limited (“Rentify”/”our”/”us”/”we”). Please read them carefully as they are a legal agreement between the tenant (“Tenant”/”you”/”your”) and Rentify. Whilst Rentify’s client is the landlord of the property (and we have a separate agreement with that landlord) this simple agreement between you and us makes it clear what you must do and what we must do. By you sending us a holding deposit for the property, you are agreeing to these terms and conditions.


Getting your tenancy secured as quickly as possible

  1. We have agreed (subject to contract) on behalf of the landlord, your offer in respect of the property. To secure the property, you must pay Rentify a non-refundable holding deposit of one week’s rent.

  2. Receipt by us of your holding deposit does not mean that a tenancy has been agreed in respect of the property. For a tenancy to be agreed, both you and the landlord must have signed a tenancy agreement.

  3. Before we receive the holding deposit, you must provide us with the following documentation in respect of each of the proposed occupants to set up the tenancy:

    1. photographic identification (passport or EU driving license);
    2. proof of right to live in the UK (if different from 2.2.1);
    3. address, telephone number, and email address of your employer, or a signed employer reference on company letterhead;
    4. payslips for the last 3 months;
    5. bank statements for the past 3 months;
    6. current landlord references (if you are currently renting); and
    7. the first name, surname, phone number, email address, nationality, and current residential address.
  4. Once a tenancy agreement is signed, the holding deposit will be applied against your first month’s rent under the tenancy agreement.


Your options

  1. For the purpose of this Clause, being a Rentify Member means that you have agreed to the Rentify Membership Terms of Use and been accepted by Rentify as a Rentify Member, to receive Rentify membership services.

  2. In respect of your tenancy for the property, we will offer you the option of paying a tenancy deposit or becoming a Rentify Member. Access to a tenancy without paying a tenancy deposit is a part of our Rentify Membership services and an alternative to not being a Rentify Member and paying a tenancy deposit. You will still be responsible for the costs of any damages and unpaid rent in accordance with this agreement, the Rentify Membership Terms of Use and your tenancy agreement for the Rentify property.

  1. By entering into this agreement, you consent that the ‘deadline for agreement’ of the tenancy agreement for both parties is 5 working days from Rentify receiving the holding deposit.

  2. You may forfeit the holding deposit and we will remarket the property, if you:

    1. provide false or misleading information; or
    2. are unable to demonstrate that you have the legal right to reside and rent in the UK; or
    3. fail to take all reasonable steps to enter the tenancy agreement (i.e. responding to reasonable requests for information required to progress the tenancy agreement); or
    4. withdraw from the property and do not sign the tenancy agreement.

Getting the landlord to accept you as tenant(s)

  1. We will take up references and credit checks based on the above documentation that you have supplied to us. These references may be passed to the landlord so that a decision can be made on whether to grant you a tenancy and under what payment terms. You consent to these references being taken. If adequate references cannot be obtained from your referees within 2 working days of receipt of the above documentation, Rentify may start to remarket the property and your holding deposit may be forfeited.

  2. We may share your information with TransUnion International UK Limited, for the purpose of providing Rentify with your credit report. TransUnion's privacy notice is available to view at https://www.transunion.co.uk/legal/privacy-centre?#pc-bureau.

  1. In addition to the Utility and Communications Service Charge, Rentify may also charge you for:

    1. a £50 fixed fee for every key/ security device giving access to the property that you lose, for the replacement;
    2. a £50 fixed fee for the work involved in amending the tenancy agreement, if you wish to change the terms of your tenancy agreement;
    3. for the costs of any damage to the property, its fixtures and fittings and/or for missing items, subject to an apportionment or allowance for fair wear and tear, the age and condition of each item at the commencement of the tenancy, insured risks and repairs that are the responsibility of the landlord.
    4. for the reasonable costs incurred by the Landlord (or by Rentify on the landlord’s behalf) as a result of a breach of the Tenant’s obligations under the tenancy agreement (including, without limitation, costs relating to the cleaning of the Property and/or its fixtures and fittings) and/or restoring it to the condition required under the tenancy agreement.
    5. for payment by the landlord (or by Rentify on the landlord’s behalf) of any unpaid accounts for utilities, environmental services or other similar services or council tax applicable in respect of the property for which the Tenant is liable.
    6. for any rent or other money due or payable by the Tenant under the tenancy agreement of which the Tenant has been made aware and which remains unpaid after the end of the tenancy.
  2. Unless explicitly agreed in the tenancy agreement, it is your responsibility to pay all utility bills (including TV licence), maintenance charges and council tax relating to the property. In the event of non-payment of utility bills it is you who is liable for payment. You agree to notify all utility providers and the council upon move-in, and as is necessary, update them on an ongoing basis.

  1. Your first instalment of rent in cleared funds is due, the day before the commencement of the tenancy, when you sign the tenancy agreement, payable by debit card.

  2. Thereafter, rent is payable by recurring debit card payment to arrive on the due date as stated in the tenancy agreement. The full rent must be paid via a single debit card. We are unable to accept multiple debit card payments for a tenancy, even if there are multiple tenants in the same property.


Encouraging reliable payment for tenant security and landlord confidence

  1. Where you believe you are in danger of missing a payment, you must notify Rentify and the landlord before missing your payment.

  2. In the event your automatic rent payment to Rentify or the landlord fails at 0930am on the 14th day after the specified due date in your tenancy agreement, you will be charged interest at 3% above the Bank of England base rate for each day that the payment has been outstanding.


Getting you moved in as smoothly as possible

Rentify will be instructed by the landlord as to what arrangements are to be made for the inventory and check-in. You should ensure that you are present at check in, with right to rent documents in-hand for inspection.


Looking after the property

At the start of the tenancy we will advise you if we are responsible for managing the property. Where we are not managing the property, we cannot authorise any repairs or maintenance or guarantee the speed at which repairs will be carried out. Additionally, we cannot enter into correspondence regarding repairs or maintenance of the property when the landlord has not expressly engaged us to manage the property. Where we are managing the property, we may have to obtain the landlord’s consent before proceeding with a repair. It is your responsibility to be at the property and provide access when any repairs or maintenance are to be carried out.


Ensuring efficient and cost-effective repair and maintenance

  1. In addition to any terms in your tenancy agreement, where any works are required to be carried out at the property from time to time, it is your responsibility to agree a workable timeslot with us, or any third party engaged to do such works. You will use best endeavours to provide us or the third party with access to the property and shall not unreasonably withhold access to the property where works are required.

  2. We reserve the right to arrange access in your absence if we have provided 24 hours of notice and not heard back from you or where we believe you may be at risk of injury if the works are not carried out.


You must ensure that all your belongings are insured under your own contents policy, which must include accidental damage to the landlord’s contents (proof of policy will be required at commencement of the tenancy).


Should you wish to renew your tenancy, you must contact Rentify no less than two months before the end of the fixed term of your tenancy agreement.


Rentify will be instructed by the landlord as to what arrangements are to be made for the check-out. You should ensure that you are present at the check-out.


Rentify reserves the right to change our fees and these terms and conditions upon providing reasonable notice in writing.


You shall indemnify Rentify from and against any losses, liability, damages and expenses (including all legal fees) that Rentify incurs or are awarded against Rentify as a result of any claim against Rentify by a landlord arising out of your breach of your tenancy agreement with the landlord.


If you are dissatisfied with our service and you are unable to resolve such dissatisfaction with your Rentify contact, you should email fixthis@rentify.com. Your complaint shall be acknowledged within three working days of receipt and an investigation undertaken. A formal written response will be sent to you within 15 working days of receipt of your formal complaint. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
01722 333 306

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.